Call us on:
03 9879 2699
03 9879 2699
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Policies
In Stock Guarantee
95% of cartridges we carry are in stock and shipped to you straight away! That means that if you place an order on a stocked item before 2:00 pm on a business day, your order will be shipped on the same day.
Orders on stocked items placed after 2:00pm will be shipped next business day. For orders not in stock, we will contact you immediately within normal trading hours.
Dispatch of orders is subject to receipt of credit card payment or confirmation of cleared funds when payment is made by cheque or direct debit.
Orders on stocked items placed after 2:00pm will be shipped next business day. For orders not in stock, we will contact you immediately within normal trading hours.
Dispatch of orders is subject to receipt of credit card payment or confirmation of cleared funds when payment is made by cheque or direct debit.
Delivery Conditions
We ship to addresses in Australia Only. Delivery is offered by courier throughout Australia. Delivery fee includes one delivery attempt to site. If for some reason the courier is unable to deliver on first attempt, redelivery fees will apply. If delivery is unsuccessful and a card is left by the courier, it is the customer's responsibility to arrange redelivery.
It is the customer's responsibility to ensure that the freight option selected matches the delivery address. Where an incorrect freight option is selected, Elite Fax will at its own discretion endeavour to contact the customer to obtain the balance of payment to process the order with the correct freight option. If the customer refuses to make payment for the balance, Elite Fax reserves the right to cancel the order, and payment will be refunded minus an administration fee.
If for some reason your order is delayed, we will contact you to make other arrangements or offer alternatives.
It is the customer's responsibility to ensure that the freight option selected matches the delivery address. Where an incorrect freight option is selected, Elite Fax will at its own discretion endeavour to contact the customer to obtain the balance of payment to process the order with the correct freight option. If the customer refuses to make payment for the balance, Elite Fax reserves the right to cancel the order, and payment will be refunded minus an administration fee.
If for some reason your order is delayed, we will contact you to make other arrangements or offer alternatives.
Payment Methods
We accept payment by the following methods:
Credit Cards: We accept Visa and Mastercard. Please note: that your credit card statement will show a purchase from "Elite Fax"
Cheques: Your order will be dispatched once funds are cleared.
Electronic Funds Transfer (EFT) / Direct Debit: You will receive an invoice for your order complete with Bank Details for EFT/ Direct Debit payment shortly after your order is placed. Your order will be dispatched once notification of deposited funds is received from you via email (please include the invoice number in your notification) and is confirmed by the Bank
Normal Trading Hours
Monday - Friday 8:30 AM - 5:00PM Eastern Australian Standard Time
Illustrations
All photographs, images and graphics are included for reference only and actual goods supplied may vary from that illustrated due to continual improvements and/or regulatory changes or limitations in the ability to reproduce actual colours.
Product configurations or specifications are subject to change relative to the latest trends, design, technology or other factors without prior notice.
All care has been taken to ensure that the information contained within this website is true, accurate and up to date. We take no responsibility for accidental errors or omissions.
Product configurations or specifications are subject to change relative to the latest trends, design, technology or other factors without prior notice.
All care has been taken to ensure that the information contained within this website is true, accurate and up to date. We take no responsibility for accidental errors or omissions.
Pricing
Pricing is in Australian dollars and inclusive of GST. Where applicable, items exempt of GST are so indicated. Prices are subject to change without notice.
Spare Parts
Spare parts are sold as is and without warranty if not installed by an Elite Fax technician. Please check carefully before ordering that model codes and part descriptions exactly match requirements, as no refunds or exchanges can be offered for incorrectly ordered parts. If the parts cannot be delivered by courier due to customer not being present at delivery time, it then becomes the responsibility of the customer to arrange a redelivery time with the courier. If for some reason the goods are returned to our warehouse, then re-delivery charges will apply.
Returns and Credits
All claims for damage, shortage, incorrect pricing or supply must be made within 7 business days from receipt of goods.
Please choose items carefully as they are generally not able to be returned once delivered. We will not refund for incorrectly ordered goods. If incorrect items are ordered & dispatched, we will at our discretion, exchange goods and any difference in pricing will be charged or credited, allowing for additional shipping, handling & administrational charges incurred. We have the right to waive this policy under certain circumstances and any such return would be subject to additional charges such as restocking fees, applicable bank charges and other return criteria.
Incorrect pricing will be "charged back" to the credit card used in the initial purchase or we may offer goods to the value of the difference by mutual agreement.
Items incorrectly sent or received in a damaged state (slight packaging damage or soiling not considered damage warranting replacement) will be replaced or correct items dispatched at no extra charge once incorrect/damaged goods have been returned.
Any applicable warranties cover manufacturing faults and workmanship only, unless expressly indicated therein, and does not cover negligence, misuse or accidental damage caused by the user or other persons.
Faulty items will be repaired or replaced at our discretion according to the manufacturer’s direction.
We reserve the right to deny credit claims or returns at our discretion.
Claims and inquiries should be directed to: info@elitefax.com.au
Please choose items carefully as they are generally not able to be returned once delivered. We will not refund for incorrectly ordered goods. If incorrect items are ordered & dispatched, we will at our discretion, exchange goods and any difference in pricing will be charged or credited, allowing for additional shipping, handling & administrational charges incurred. We have the right to waive this policy under certain circumstances and any such return would be subject to additional charges such as restocking fees, applicable bank charges and other return criteria.
Incorrect pricing will be "charged back" to the credit card used in the initial purchase or we may offer goods to the value of the difference by mutual agreement.
Items incorrectly sent or received in a damaged state (slight packaging damage or soiling not considered damage warranting replacement) will be replaced or correct items dispatched at no extra charge once incorrect/damaged goods have been returned.
Any applicable warranties cover manufacturing faults and workmanship only, unless expressly indicated therein, and does not cover negligence, misuse or accidental damage caused by the user or other persons.
Faulty items will be repaired or replaced at our discretion according to the manufacturer’s direction.
We reserve the right to deny credit claims or returns at our discretion.
Claims and inquiries should be directed to: info@elitefax.com.au
This website is owned by Elite Fax.
Elite Fax is not affiliated with Samsung Electronics Co. Limited. SAMSUNG is a registered trade mark of Samsung Electronics Co. Limited.
Elite Fax is not affiliated with Samsung Electronics Co. Limited. SAMSUNG is a registered trade mark of Samsung Electronics Co. Limited.
